You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.
You Need Customer Loyalty, Not Just Satisfaction
Posted by martinzwilling under StartupsFrom http://blog.startupprofessionals.com 4966 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
Comments
4966 days ago
The customer you already have is very likely to be a repeat customer,
or recommend your site to others.
New customers are great, but require more time and effort to attract.
Let your current customers know they are appreciated.