Provide Customer Service through Social Media

Posted by BalajiGS under Social Media
From http://cazmoen.com 4047 days ago
Made Hot by: ioncannon on April 8, 2013 7:52 pm

You probably would have heard a lot about social media marketing, but did you ever think that you can provide customer service through social media?

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Comments

Written by HeatherStone
4043 days ago

Hi Balaji,

Great post. Customer service is indeed one of the best uses of social media. Thanks for sharing this with the BizSugar community.

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Written by BalajiGS
4043 days ago

Thank you! Heather. I am really glad that you liked the post.

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Written by BalajiGS
4046 days ago

You are absolutely right Harry, as I have mentioned in this post "Social media is a high speed road where virality runs both ways". Thank you for your comment.

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Written by AngelBiz
4047 days ago

Interesting twist on using social media. In my opinion, if you are not using social media for customer feedback monitoring and feedback your business may get into serious trouble down the road. With the rise of Facebook and twitter most customers are taking it to the social media channels to air their complaints and recommendations. Businesses need to leverage this not only for marketing, but also to respond to complaints and maintain their reputation.

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