How to Stay on Top of Negative Brand Comments on Twitter

Posted by ivanpw under Social Media
From http://www.noobpreneur.com 3466 days ago
Made Hot by: Digitaladvert on November 13, 2014 11:19 am

Too many Twitter complaints might be a symptom that your other service channels are not working. Here is how to deal with this situation.

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Comments

Written by lyceum
3449 days ago

Ivan: I will do that. Talk to you soon again! All the Best, Martin.

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Written by lyceum
3452 days ago

Ivan: OK! Which is the best way to communicate (email, Skype, etc.)?

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Written by ivanpw
3450 days ago

Martin,

Please use http://www.uptourist.com/contact :)

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Written by lyceum
3453 days ago

Ivan: Will you arrange trips to different destinations? I started a blog on travel some years ago. It is not active at the moment.

I will give you a tip on an affiliate opportunity that could be of interest to you.

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Written by ivanpw
3453 days ago

Martin,

Ah yes - it's "top secret" but yes, I have a plan to offer "trip design" service :)

Affiliate opportunities are always nice! Let's talk :)

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Written by lyceum
3454 days ago

Ivan: I like the layout and style of the site. Could you please tell me a bit about your purpose of the site and what you want to accomplish with it?

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Written by ivanpw
3454 days ago

Martin,

The purpose is to feature top travel destinations and accommodations for travelers' and tourists' inspiration.

And of course, tapping into the competitive but lucrative travel market ;)

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Written by lyceum
3455 days ago

Ivan: I am curious to learn more about your new site, Uptourist.com. I liked in on Facebook some time ago. :)

I will definitively check out / in at a Kimpton hotel when I am visiting the U.S. the next time.

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Written by ivanpw
3455 days ago

Martin,

Thanks for the like! Any feedback?

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Written by lyceum
3456 days ago

Ivan: That is a good example! I stayed at a hotel this weekend and the hotel Scandic (belonging to a chain of 80 hotels in Norway and Sweden), and they had incorporated TridAdvisor into their web portal.

Talking about hotels, have you heard about Kimpton Hotels? Brent Leary did a fascinating interview with Maggie Lang, Senior Director of Guest Marketing.

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Written by ivanpw
3455 days ago

Martin,

I've googled both - quite interesting. I will feature both on my Uptourist.com :)

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Written by LimeWood
3456 days ago

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Written by harishbali
3458 days ago

Good examples explained on preventing negative comments on twitter. It is important that one should arrest the trend rather than examining the reasons on for something going wrong on a later date

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Written by lyceum
3460 days ago

Ivan: Do you have any recent example on how a small business turned around a negative comment about its brand, and then replied in the correct manner?

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Written by ivanpw
3457 days ago

Martin,

Hotels are doing them regularly on sites like TripAdvisor.com :)

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