References were a very strong part of his pitch. What he didn't know--because he had apparently not done his homework and because he never asked, was that most of his references had a very negative impact on me. He dropped names of people and organizations that I have little respect for. The more he leveraged those references, the more I associated him with those organizations that I have no respect for. You know the outcome without going further.

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Share your small business tips with the community!
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