BizSugar.com › Resources › Kayako: Multi-Channel Customer Service

Customers expect to find support any place, any time and over any channel. Kayako makes this easy, with tools to stay on top of customer conversations and making customer satisfaction a competitive advantage. Kayako equips teams with the tools they need to deliver a better, more personal service to each customer, while reducing incoming support requests and response times.

Any business benefits from a helpdesk that enables them to deliver multi-channel support to their customers, whether internally or externally. Kayako offers an affordable and simple way for a business of any size to stay on top of email, manage support requests, offer live chat and self-service to customers.

Kayako builds one of the only solutions to integrate email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one helpdesk.