The Small & Medium Business Service Trends Report takes a look at SMB customer service teams with their unique priorities, challenges, and successes. How do service teams meet modern expectations? Which practices help service teams excel? What technology helps service teams the most? It’s all there.
Small Business Customer Service Trends of High-Performing Companies
Posted by stillwagon428 under ManagementFrom https://smallbiztrends.com 2220 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
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