A lot has changed in the business world since 2007, but perhaps what’s changed the most is how rapidly customer service expectations have risen. As customers evolve, your customer service has to keep pace. Just how are customers’ expectations changing?
Customer2020, a new study from Accenture (PDF), has some insights every business owner should know about.
Keeping Up With Customer Service Trends Today
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lyceum under Management
From http://smallbiztrends.com 3160 days ago
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