BizSugar.com › Management › Front line managers are heroes

Front line managers occupy a pivotal position in the organisation because they are the ones who oversee the implementation of the Grand Design.

Front line managers are crucial to the organisations ability to deliver the service that the sales, marketing and top brass managers have promised to the customer.

So front line managers need special powers!

In order to function well, they must be endowed with special powers! (Skills)

What skills do they need to be trained in?

Here is the list……………………………