BizSugar.com › Management › Empower Your Employees

You talk a good game about customer service—but do you really follow through? When a customer has a problem, do your frontline employees have to call a manager to resolve the issue? Do they get stuck explaining, “That’s not our policy” to increasingly frustrated customers? If so, your employees aren’t truly empowered to solve problems—and your customers aren’t getting the best possible customer service.