A customer was experiencing issues with a company’s service. Although the executives were on top of it, they let the responsible employee work through the issues at length to assess his problem solving skills. The CEO called a halt to the process, and quickly interceded to correct the situation. As she told me afterwards, “We don’t train with customer pain.”
Don’t Train with Customer Pain
Posted by cbrendlinger under ManagementFrom http://www.awakeat2oclock.com 3088 days ago
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