I recently discovered a revealing case study about the hotel industry, which was at sixes and sevens in the weeks and months following the attacks. Hotels and all travel companies needed to understand how better to serve their clients. That meant understanding their customers’ fears about travel.
You Won’t Know What Your Customers Want . . . Until You Ask
Posted by stepbystepmarketing.com under Customer ServiceFrom http://www.stepbystepmarketing.com 4238 days ago
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