The evolution of SaaS organizations that focus on customer experience and customer success. Customer success is more about creating relationships than anything else. It is all about listening and understanding what each single customer requires in order to achieve their goals.
With the right tools and the right strategy, SaaS providers can convince their customers that dealing with their brand is a lot more than using a software product.
SaaS companies need to go from offering features to creating a whole experience and the journey can go from a simple routine task to a great event!
The status quo of customer success in SaaS Businesses: Stats, Facts, …
Posted by swarmcontent under Customer ServiceFrom https://www.slideshare.net 2437 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
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