The Future of the Customer Service Experience

The Future of the Customer Service Experience Avatar Posted by ryandonegan under Customer Service
From http://www.infosysblogs.com 929 days ago
Made Hot by: advertglobal on February 19, 2013 8:59 am
Now that social media dominates communication, it should come as no surprise that 80% of companies are planning to incorporate social media into their customer service strategies in 2013. Social media isn't the preferred method of customer service yet, but it's certainly the fastest growing. Customer's vocal and visible online mean they have more power than ever - and high expectation to match. Therefore, companies that plan to succeed must become more responsive.Take a look at the power of social media which makes it stronger for a customer.



Comments


Written by opiektidung
918 days ago

social media dominates communication,is tru! everbody like see to social media for looking everiting



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