Regardless of whether you sell a product or service, run a solo business or have employees it is essential you have a customer service program in place as part of your marketing program. The best customer service programs are simple to understand and implement and are focussed on adding value to your customers. So here are a few tips to consider when implementing a customer service program:
Simple Customer Service Marketing Tips
Posted by m4bmarketing under Customer ServiceFrom http://www.m4bmarketing.com 5066 days ago
Made Hot by: 9devon9 on June 29, 2010 12:42 pm
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Comments
4934 days ago
5063 days ago
I've had so many customer service problems that could have easily been solved if someone was tracking the problem - and owning it. I'm going to point them at this post in the future.
5064 days ago
5065 days ago
5065 days ago
5066 days ago
Very nice article with many important factors to consider. It's so important to remember even with a small biz that customer relations and service are crucial and that the relationship doesn't end after payment is made.
Yoni's feeling pretty lousy today. I read him your article in bed. He says it's highly worthy of a BizSugar vote, so I'll log in and vote on his behalf now.
Rivkah
5066 days ago
I hope Yoni gets better soon and thanks for your comment and voting on his behalf.
Hope you are better now as well.
Susan
5066 days ago
Heid K.
5066 days ago
Thanks and you are right about listening as we all stuff up from time to time. It also helps us actually learn the true problem and not guess.
Susan