Customer Success. It sounds great. I mean, it definitely has a nice ring to it. But, what does it really mean? I’d say it’s obvious every company should want to secure the success of their customer base- a company simply can’t survive without happy customers. However, to many people (ahem… me!) this new field and its ramifications can seem overwhelming and hard to actually implement. Where do you even start? How can you make sure you’ve effectively approached your customer base? Which tactics will your customers find actually help them reach their goals?
Key Takeaways from Zendesk’s Customer Experience Council
Posted by swarmcontent under Customer ServiceFrom https://blog.userlane.com 2389 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
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