Harvard Business Review writes, "Put simply, this is another way of crowd-sourcing customer feedback. In an age where the flow of information to large corporations might be overwhelming and noisy, it creates incentives for obtaining higher quality and timely information. For some corporations, a twitter account is playing this role. For Apple, the CEO is an active part of the game."
Four Customer Service Lessons From Steve Jobs' Outbox
Posted by mikylla.tan under Customer ServiceFrom http://www.businessinsider.com 4889 days ago
Made Hot by: HomeBusinessMedia on December 18, 2010 4:21 pm
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