We have all heard the conventional wisdom that “the customer is always right” and “we exist to serve our customers,” but what if you have a customer that is so bad that his association with you damages your business? I say fire him.
Fire Your Customers – When the customer isn’t right, show him the door
Posted by ScottK under Customer ServiceFrom http://www.abonarconsultants.com 5197 days ago
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5197 days ago
You may be on the right side but there is no guarantee when it comes to publicity, especially nowadays when everyone has a megaphone.
5196 days ago