I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. As quoted on the article, “It’s not what you say. It’s how you say it.”
Detecting Customers’ Moods: Is it Good or Bad?
Posted by alleliaspili under Customer ServiceFrom http://www.business2community.com 3801 days ago
Made Hot by: problogger78 on December 2, 2013 6:35 pm
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
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