I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. As quoted on the article, “It’s not what you say. It’s how you say it.”
Detecting Customers’ Moods: Is it Good or Bad?
Posted by alleliaspili under Customer ServiceFrom http://www.business2community.com 3813 days ago
Made Hot by: problogger78 on December 2, 2013 6:35 pm
Who Voted for this Story
-
keepupweb
-
bigmoneyweb
-
Ruth Stone
-
janesheeba
-
tcamba
-
cloudcomputingpath
-
tiroberts
-
stacieawalker
-
FutureVision
-
problogger78
-
AmyJordan
-
Copysugar
-
MarketWiz
-
DigiTechBlog
-
OpenSourceMedia
-
sundaydriver
-
kingofcontent92
-
bloggerpalooza
-
alleliaspili
-
marketingvalue
-
blogexpert
-
bappynb
-
arif69
-
Rayhan282
-
wheelsdealers
-
addict2u
-
jickletaissy
-
isabellemcdonalduk
-
Bigheights
-
carolsoriano08
Subscribe
“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
Comments