BizSugar.com › Customer Service › Customer Success Managers: How To Managing Unrealistic Expectations

Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.

And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.

That’s why I decided to illustrate the strongest strategies customer success managers can implement to manage customer expectations.

Below, you’ll find ways to tame idyllic views and improve client relationships. Move over Charlotte, here comes level-headed Samantha!