US Airways and Comcast have consistently scored at the bottom of the American Customer Satisfaction Index for several years. But according to blogger Christopher Elliot, both companies are now applying strategies that could help all companies improve their customer satisfaction capabilities too.
Customer Service Lessons from Two Companies on the Rebound
Posted by
stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4684 days ago
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