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In a bid to improve customer service in its Cadillac showrooms, General Motors is turning for help from one of the world’s top outfits for making patrons happy — Ritz-Carlton. Smart move. Ritz-Carlton is known for exceptional customer service that inspires loyalty. That we all could be coached by them.



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Comments


Written by globalcopywrite
5078 days ago

I've stayed in a Ritz-Carlton hotels and I've ridden in Cadillacs. Both are pretty nice experiences. I'm pulling for GM and Cadillac so hope this training helps.
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Written by m4bmarketing
5079 days ago

Ritz Carlton has for a long time has been a case study for customer service so it will be interesting to see the results.
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Written by alinisrael
5079 days ago

I remember back once Hertz hired a guy named OJ Simpson to improve image. I hope this works out better.

Alan
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Written by amabaie
5079 days ago

No fair. I was eating my lunch when I read that. I nearly made a mess all over my keyboard laughing.
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Written by saraib820
5079 days ago

Next you'll try telling me NASA is hiring Iron Man as a consultant? Great post David!

Rivkah
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Written by amabaie
5079 days ago

That would be cool!
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Written by yoni67
5079 days ago

Crazy, but logical! "Business and politics make strange bed-fellows," or so the saying goes. Great thought-provoking post!

Yoni
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