In our ‘always on’ digital world, your consumers are constantly watching you. If you don’t want to lose consumers in the event of any crisis, you should always properly respond to the crisis.
According to the 2019 Crisis Impact Report by Crisp, 90% of consumers say they are likely to shop with a brand that responds well to a crisis.
Being a small business owner, you cannot delay your response to any crisis. If you do so, you’re likely to lose your customers.
90% of Consumers Shop with Companies That Respond Well in a Crisis
Posted by lyceum under Customer ServiceFrom https://smallbiztrends.com 1627 days ago
Made Hot by: thecorneroffice on November 25, 2019 10:50 am
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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