This is the fine art of retention — and the Pareto Principle states that 80% of business comes from only 20% of customers.
It’s an important concept to grasp!
Along with stats that suggest it costs to 7x more to gain a new customer than keeping a current one, maximizing your retention rate should be at the very top of your business strategy.
Gaining new customers is hard work. Keep those you have happy.
You may also find that as an indirect result, you actually continue to acquire fresh business purely through word of mouth (WoM) marketing.
People talk.
Here Sam Hurley shows you 7 super-simple, actionable hacks to increase your customer loyalty — solely by enhancing your customer service / support approach.
7 Customer Support Hacks to Boost Retention Rates
Posted by erikemanuelli under Customer ServiceFrom https://postfunnel.com 2366 days ago
Made Hot by: mastertushar on September 25, 2017 4:01 pm
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Comments
2361 days ago
2366 days ago
The customer support is more important to retain them. People need a happy face.
~Ravi
2366 days ago
Everybody loves to be happy; brands need to aim to achieve this feeling in their customers each day. Every single customer should be nothing less than delighted! :o)
2366 days ago
2366 days ago
What was your favourite customer support hack?
Speak soon!
Sam :-))))
2366 days ago
I love Hack #2: "Apply Emotion-Driven Signatures".
For a simple reason. :)