These are the 3 major questions a customer will ask themselves, usually subliminally, before parting with their cash
3 Things Every Customer Thinks About You
Posted by TST1 under Customer ServiceFrom http://tweakyourbiz.com 4329 days ago
Who Voted for this Story
Subscribe
“You are most welcome Gaurav....”
“transition plan is the first thing to start. Thank for sharing this...”
“I have been using Picuki, and other tools. But, I was not aware about IG...”
“I am not into Google Sites. I still and always prefer WordPress. Easy to...”
“Semrush is changing. And, I am following the path....”
Comments
4327 days ago
I disagree that people only buy when they need to. Esp with B2C, clever marketing ploys can entice people to spend money they simply do not have.
But I agree about truthfulness and authenticity. By being empathetic to a client's pain, and providing the relevant solution to their pain, desire or fear - you are reaching into their emotional reasons why they should buy.
Great post John, to highlight and remind us to listen to the customer, because they ARE always right - they know themselves better than us!