When many companies want to improve customer service, they analyze what competing companies are doing and try to do just a little bit better. Yet according to Ron Kaufman, author of a terrific new book called Uplifting Service, that approach rarely results in customer service that is exceptional.
“Benchmark Beyond Your Competition,” Customer Service Expert Recommends
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stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4238 days ago
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