Rbacal commented on the following stories on BizSugar
What Small Businesses Can Learn from Big Airlines\' Woes
"Small business can learn tons by watching both big and small companies errors. I think it's far easier to learn from others' mistakes rather than our own :). It's also easier to see the faults in others than in ourselves, so one can uncover errors we also make by seeing what others do to fail."« previous12 next »
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
The Importance of Instant Gratification in Customer Service
"I think the key point you make is that technology and particularly social media have resulted in raising expectations about response speed; i.e. the expectations are, by and large, almost impossible to fulfill. It's a major challenge for both small and large companies."