What Small Businesses Can Learn from Big Airlines' Woes

$What Small Businesses Can Learn from Big Airlines\' Woes - https://dyernews.com$

Posted by jondyer under Customer Service
From https://dyernews.com 2526 days ago
Made Hot by: PMVirtual on May 20, 2017 11:08 pm

While now may be a bad time to be in the airline industry (or running a carrier's Twitter account), their recent woes can be a teachable moment for entrepreneurs in all fields. The overall lesson boils down to this: customers are key. It used to be said that, when a customer has a bad experience, they tell 10 friends who tell 10 friends, etc. Now a video or tweet about their interaction can reach millions in a matter of minutes.

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Comments

Written by Rbacal
2046 days ago

Small business can learn tons by watching both big and small companies errors. I think it's far easier to learn from others' mistakes rather than our own :). It's also easier to see the faults in others than in ourselves, so one can uncover errors we also make by seeing what others do to fail.

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