What Small Businesses Can Learn from Big Airlines' Woes

What Small Businesses Can Learn from Big Airlines\' Woes Avatar Posted by jondyer under Customer Service
From https://dyernews.com 156 days ago
Made Hot by: PMVirtual on May 20, 2017 11:08 pm
While now may be a bad time to be in the airline industry (or running a carrier's Twitter account), their recent woes can be a teachable moment for entrepreneurs in all fields. The overall lesson boils down to this: customers are key. It used to be said that, when a customer has a bad experience, they tell 10 friends who tell 10 friends, etc. Now a video or tweet about their interaction can reach millions in a matter of minutes.





Comments


Written by tiroberts
154 days ago

These are def interesting lessons learned



Written by lyceum
154 days ago

Jon: How about following Guy Kawasaki's advice in his book, Enchantment: The Art of Changing Hearts, Minds, and Actions?



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