What Small Businesses Can Learn from Big Airlines' Woes

What Small Businesses Can Learn from Big Airlines\' Woes Avatar Posted by jondyer under Customer Service
From https://dyernews.com 95 days ago
Made Hot by: PMVirtual on May 20, 2017 11:08 pm
While now may be a bad time to be in the airline industry (or running a carrier's Twitter account), their recent woes can be a teachable moment for entrepreneurs in all fields. The overall lesson boils down to this: customers are key. It used to be said that, when a customer has a bad experience, they tell 10 friends who tell 10 friends, etc. Now a video or tweet about their interaction can reach millions in a matter of minutes.





Comments


Written by tiroberts
92 days ago

These are def interesting lessons learned



Written by lyceum
92 days ago

Jon: How about following Guy Kawasaki's advice in his book, Enchantment: The Art of Changing Hearts, Minds, and Actions?



Log in to comment or register here.

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
Subscribe

Adam Connell @adamjayc Goes from Guitarist to Guru

Adam Connell's career didn't start out like most in the marketing field. Today, he's the operations manager for a U.K. … More
Editor's Picks


Did you know you can now post video on BizSugar?
Post your small business video to BizSugar today!
It's time to up your game with video on BizSugar!
Have you tried BizSugar's new video posting feature?