A few days ago I wrote about an unpleasant experience I had at a hotel. One small annoyance, and they lost my business permanently.
When those small things are done right. Or better yet, done exceptionally well, they are the catalyst of business success. They become pleasant surprises.
Pleasant Surprises: The Catalyst Of Business Success
Posted by Webdev1 under TechnologyFrom http://www.mikemichalowicz.com 3906 days ago
Made Hot by: problogger78 on August 21, 2013 4:34 pm
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3901 days ago
The best way to get and keep customers is by positively surprising them with these small gestures.