BizSugar.com › Success Stories › Why Negative User Reviews Are a Good Thing & How to Respond to Them

Fact: People are five times more likely to post a user review when they are upset. This means that the Internet is full of negative reviews, and some of your most important traffic and shares often go towards those Debbie Downers. And it’s not just on Yelp! or TripAdvisor anymore. Your small graphic design or mechanics’ shop is up for scrutiny too. So why should you put yourself out there? And how do you respond? Have no fear, we’re here to offer you a guide on how to respond to negative reviews.