BizSugar.com › Success Stories › Dell: Excellence in customer service

Last month, my Dell laptop almost died on me. The hard drive had been so badly damaged by constant overheating, that it was ready to give up. I went to the repair shop and had it changed. I also asked for the fan to be cleaned. This cost me $300. So, needless to say that when I started getting the blue screen of death a couple of weeks later, I was not amused.