A story posted on the Kitchen & Bath Design News blog teaches an important lesson about managing customer relationships. The owner of a kitchen and bath renovation company had signed a contract with a customer for $18,500 to install new cabinets and counters in the kitchen, plus cabinets in the garage. After the contract was signed, one of the company’s salespeople said to the company owner, “I thought we only did work inside the home, like the kitchen and the bath.”
Case Study: Go the Extra Mile
Posted by stepbystepmarketing.com under Success StoriesFrom http://www.stepbystepmarketing.com 4798 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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