BizSugar.com › Strategy › How to Conquer Communication Chaos by Workstorming

In his new book about conversations at work, author Rob Kendall makes a very important observation. In school, we aren’t taught how to converse with people. We are taught to give speeches. We are supposed to listen, but there is little discussion or training on how to converse with people. As we move from the classroom into the workforce, we often take the negative patterns that come from our lack of training in basic conversation.
When we use those negative communication patterns (like blaming, name-calling, “the silent treatment”, etc.), chaos ensues.