Take a look at your own process; is there a point (or two) in which there’s often customer confusion? If so, what can you do to fix that? Is there a place where communication goes down a black hole, like the call button near the elevator?
Avoiding Customer Frustration: Clear Communications
Posted by ajayjoya under StrategyFrom http://www.flyteblog.com 5042 days ago
Made Hot by: HeatherStone on August 2, 2010 4:48 pm
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