BizSugar.com › Strategy › Seeking Scale? It’s About People, Not Process

New York City’s yellow cabs are a universal symbol of urban transportation. A person stepping to the curb, raising their hand, and hailing a taxi is an internationally recognized image of New York’s speed — and convenience. Visitors and New Yorkers alike know the reality isn’t quite as glamorous: poor customer service, long waits in the rain watching occupied cabs zip by, and a dearth of availability in off-hours are all part of the taxi experience.