As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Social media connections, if they exist, are buried elsewhere or reserved for monitoring purposes only.

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Comments


Written by BizRock
467 days ago

We all talk about the benefits of listening to customers, but what makes the difference in connecting with your customers, is what you do with that information.Thanks for sharing with other readers.I liked this article!



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