New product startups rightfully begin with a heads-down focus on creating the ultimate product – whether it’s a new technology, a new look and ease of use, or a new low-cost delivery approach. Most then add customer service at the rollout, but very few really understand what it means to be truly customer centric, and even fewer really achieve it.
Customer Centric Trumps Customer Service Every Time
Posted by martinzwilling under StartupsFrom http://blog.startupprofessionals.com 4573 days ago
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