If you want to know more about the technology available to improve how your small business operates, you will not want to miss this podcast with Regional Development Director at Infusionsoft and Editor of Smallbiztechnology.com Ramon Ray. Ray explains the benefits of Customer Service Management software and how it can be used to engage and retain customers and to use past customer behavior to predict future customer trends so you can better meet their needs. Does your business use CRM software? If so, how do you use the software in your business?

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Comments


Written by HeatherStone
719 days ago

Hi Carolyn. Thanks for the link. And Ramon, thanks for the awesome podcast. CRM is something every small business should look into. I was happy to find this link at the BizSugar community and hope it will be a great help to other business members too.



Written by bigmoneyweb
719 days ago

Great article. Any business is highly dependent on its customers. Traditionally, smaller businesses were thought to be better able to understand their customers' needs, simply because their size made it easier. Knowing, understanding and predicting what your customers want - and will want in the future - is vital to the success of small to medium-sized enterprises. And CRM is the key. Thanks for sharing.



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