The customer isn't really always right (that's only true if you're OK with him not staying a customer). But sometimes you can say no AND maintain influency.
When Does Customer Service Mean Saying "No" ?
Posted by
jeffyablon under Products and Services
From http://answerguy.com 4025 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
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Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
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