Did you have any idea that you can actually lose a customer TWICE in the same year if your customer service plan is backward? It's pretty certain that you are doing things backward by spending too much time finding new leads and not enough time on customer retention...when in fact your current clients are the ones that are going to bring you the most revenue with the least amount of energy. Apparently, there's scientific data to prove it! This SEOMoz blog post explains it all to you.
The Science of Customer Retention: Increase your Revenue without Closing Another Deal - YouMoz
Posted by HubShout1 under Online MarketingFrom http://www.seomoz.org 4041 days ago
Made Hot by: steefen on April 7, 2013 2:32 pm
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4037 days ago
4039 days ago
The slightest amount of account management, even if it's just a regular contact person your customer can talk to for answers, will put you miles ahead. Fortunately, it's something even the smallest companies can do from the very beginning to establish a great connection with customers. Thanks to HubShout1 for sharing this post with the BizSugar community.
4041 days ago
4041 days ago