A service level agreement (SLA) specifies the reasonable and mutual expectations between your company and the customers you support. It sets customer expectations before the customer has the need to request service. What are the benefits of an SLA? Implementing an effective SLA not only enhances customer satisfaction, but also increases productivity and diminishes costs.…
SLA: Importance and Implementation
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From https://aboutgrazittiinteractiveservices.wordpress.com 3161 days ago
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