BizSugar.com › Finance › Omnichannel Banking – Transformative Technology For Evolving Customers

The focus of the omnichannel approach is on contextual banking. The omnichannel concept of engagement banking refers to providing a single experience for banks’ customers across multiple channels. For instance, if a customer wishes to open a new bank account, the banking representative could use an app to fill in customer details, an e-signature could…