An upset customer calls to complain about a product or service, and you’re caught completely off guard. How do you react? According to Maribeth Kuzmeski, author of The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life, you can use this opportunity to truly connect with your customer and build customer loyalty.
4 Proven Ways to Diffuse Angry Customers
Posted by StepByStepMarketing under Customer ServiceFrom http://www.fuelnet.com 5274 days ago
Made Hot by: PeaceNLove on December 7, 2009 5:45 pm
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