In the beginning, you probably had so few sales leads that tracking them was no problem. When you start to grow, however, it gets harder and harder to keep track by memory alone. But guess what? You soon outgrow spreadsheets and Word docs. What’s the answer? A CRM tool.

If you truly want to market your business, you should be participating in social media. Without a system, social media will become an endless pit of wasted time -- and money. Here are six steps to creating a social media system. Don't wait. Put these six pieces in place in your operations, today:

CRM stands for Customer Relationship Management, and it refers to a software tool that helps you find, catch and keep customers. And do it easily and effectively. A CRM allows small businesses to grow faster. Here are three ways a CRM can help operate your business.