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Great tips from Guy Kawasaki on email forms, site search, chicklets (bookmark type), and other ideas to make your site customer friendly and smart. Read More

Author and Community Strategist Angela Connor provides five pieces of advice for United Airlines to build community despite its current PR nightmare. Read More

With all the talk around here lately about social media's place in business, customer interactions and service recovery, and marketing strategies for growth, I've been thinking more about how the world of marketing and doing business has changed with the digital/social "revolution". Read More

Here is a helpful article for novice small business operators looking to understand the impact of SEO on their sales as written by my guest, Jennifer Tanzi of Buydomains.com: Read More

Watch this video from Lincoln Small Business University on tips about creating business proposals that sell. Read More

This post shares 7 tips for small business blogs giving advice on how to start one and what content you may want to include. The post suggests studying other blogs in your business niche and making decisions about the purpose of your blog. It also gives recommendations for how to seek out other similar blogs in your business niche. Read More

Karen Lasher, chef and owner of Around the Table, Camas, Washington, talks about how to start a catering business. From the business plan to choosing the kind of catering you want to do to developing your specialties, this video has it all for the adventurous food entrepreneur who wants to try this exciting field. Read More

We're living in a social media world, and, like it or not, our avatar is often the first impression others get about us as we interact virtually on social networks, blogs, microblogs and other online communities. Our avatars are a representation of our brands — our personal brand or our company's or organization's brand. But how many of us are thi Read More

Do you ever wonder if consumers really trust brands? Are company and branded websites the leading source of information for consumers? Well according to Nielsen the answer is: yes and no. Branded content is trusted but not as trusted as friendship. Read More

This comprehensive article about how to start a retail business comes from Entrepreneur.com and is a very complete overview. It includes sections on the kinds of retail businesses the perspective entrepreneur might start, a look at buying businesses including franchises and even a look at the kind of personality someone should have to begin a reta Read More