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Many businesses like to advertise that they have excellent customer service or top service records, but what does this really mean? More importantly what does this mean for customers? Read More

Choosing a business partner is like deciding whether to propose for marriage: you’re madly in love, and it seems like a good idea at the time, but it’s important to make sure you’re truly compatible. Otherwise, you’ll be paying the price later. In a business relationship, you have to know your part Read More

If you're currently employed, why would you want to even consider becoming your own boss? Don't you know that there are millions of people out of work? You should be grateful that you even have a job! You're crazy...you shouldn't... Read More

Recently, the government has upped the ante in how it communicates with and delivers services to citizens and business owners. Here’s a list of five prolific government agencies doing just that. Read More

Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company.

If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the com Read More

With 2010 coming to a close, it goes without saying that it has been a tremendous year for social media.

Facebook and Twitter have both enjoyed explosive growth, a growing number of companies have attracted venture capital, and spending on social media marketing is expected to jump.

As we loo Read More

Minimal control over technology use is a mantra I’ve been chanting into the blogosphere for a while now. The great majority of people know how to behave, want to do their jobs well, and are predisposed to be helpful to their colleagues. If you believe what’s in your mission statement, empower your Read More

Should the primary purpose of taxation be to support the government or maximize economic growth?
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Harvard Business Review writes, "Put simply, this is another way of crowd-sourcing customer feedback. In an age where the flow of information to large corporations might be overwhelming and noisy, it creates incentives for obtaining higher quality and timely information. For some corporations, a tw Read More

Credibility is all we have online. This is what sets you apart from everyone in your niche. Think about it... anyone can start a blog now-a-days, right? Read More