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Too often we think we must improve in a dramatic fashion. All it really takes is consistent, small, incremental improvements in your new, developing business. Try to do one thing better each day Read More

I'm a firm believer that in business, as in life, if you are seeking principles for success, look to nature and the creatures with whom we share this planet! From the task-specialization of ants, to the "web-building" of spiders to the "networking" and pack-hunting mentality of hyenas...it's all there Read More

On the journey to improve communication & collaboration with Social Media it is often not the destination that is the most important, but the route that is travelled to get there Read More

As some of you may have noticed Ben-Lang.com had been hacked on May 1st. It took a day to take a care of, but with help, I finally succeeded in getting rid of the hack Read More

“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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As blogs become an integral, indispensable part of a modern business, competitiveness and pressure to blog mount! A blog has become an added, highly-effective tool to win over the next client. But the pressures involved in blogging your business to success? "Oh my..." Read More

Representatives from the U.S. Small Business Administration and U.S. Department of Health and Human Services discuss the realities of new health care reform and its impact on small business as well as answering some important questions from the public. As with the other video on health care, we'd like to invite some discussion from the BizSugar small business community. Please leave your comments below Read More

The National Federation of Independent Business has put together this video about concerns raised over the new healthcare reform legislation. The reform remains controversial with small business organizations who insist it will be costly and prevent both growth and creation of new jobs. However, supporters insist many small businesses will be exempt from the healthcare mandate and that it will eventually make healthcare less expensive for all business. What do you think. We'd love to hear from the community on this. Leave your comments below Read More

Each of us has the ability to rationalize their lack of performance, and it is easy to fall into the trap of telling ourselves lies when our performance isn’t what we want it to be. We behave in a way that is consistent with what we believe—even when these beliefs aren’t based on the truth. Improved performance means recognizing when we are lying to ourselves, and then adopting more powerful beliefs Read More

When you know you are going to face a specific hurdle in a sale, you need to know how to "take it away" in advance. Many sales people stress over common recurring obstacles that are easily removed if the plan in advance Read More