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What do you do after the sale is made? Hopefully you don’t allow that customer to fall into the background and be forgotten, which many companies allow their customers to do. This is why forming an online community has become a must for many. Once you form an online community many who follow you wi Read More

I've had a terrible song in my head this past week. As far as I know, this song only exists in my head. Apparently, it's a tune my subconscious mind created, perhaps out of boredom, or perhaps as a payback to my conscious mind for something it... Read More

Learn how to add buttons to any WordPress theme to allow visitors to easily submit the current blog post to social bookmarking sites. Read More

Decisions are made in different ways by different people in the same organization. Knowing how to navigate all the Decision Maker's Zone is key to B2B sales success. Read More

'Openness' is a topic that is increasingly being talked about. From reading and listening to the discussion, it is clear there is no consistent definition of what Open is. However... Read More

I had the great pleasure of interviewing Jill Konrath of Selling to Big Companies about her excellent new book SNAP Selling. Read More

If cheap clothing is not good for professionals, how can a free web site design be good for a professional web site? A free web site design won’t match your business model as each business requires a custom made web site design to look convincing and represent itself professionally and attractively Read More

The newest Coremetrics' report on Black Friday 2010 online sales is out. "Online sales were up a healthy 15.9 percent, with consumers pushing the average order value (AOV) up from $170.19 to $190.80 for an increase of 12.1 percent." Read More

The McDonald's franchise. The executives in Oakbrook, Illinois must be learning a lot from mind-control movies like The Manchurian Candidate. It seems that the absolute strength of the McDonald's franchise is winning over our children's hearts and minds. Did I just say mind-control? Read More

TinyMCE is a nice WordPress plugin that allows you to add a lot of design choices to your actual blog post and will be used as a minimum on your blog. TinyMCE Advanced though, is the next model up (still free) and it adds another 15 design features to your blog posts. Read More