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Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates. Read More

For small businesses that sell online, the importance of protecting customer data is a given. Unfortunately, the best security and privacy practices in the world are useless unless you first secure the customer's trust--no easy task in today's world. Increasing rates of identity theft and other types of online fraud have left many consumers gun Read More

As the economy sputters, small business owners remain intently focused on the bottom line. So a conversation about adhering to Web site privacy best practices might seem a bit -- well, off topic. However, if your business sells anything online, few things are more important than your online reputation. Read More

This is certainly not the first post I've linked to on StumbleUpon for business marketing. This article, however, from Tamar Weinberg of 10e20 seems pretty comprehensive. StumbleUpon has evolved into an interesting bookmarking site that has seems to have developed an unusually high following with online marketers. The site has come up two additio Read More

No matter what's the reason, we (I'm talking about normal people here) all want to be comfortable, adequate and likable. To help you go no further from achievable that, here are 10 common Twitter errors to avoid. Read More

Stop focusing on your numbers in Twitter. Provide valuable content and the rest will follow. Read More

Jay Shepherd shares some great thoughts on why Twitterers make good staff. Read More

This instruction on how to use Twitter for business comes right from the horse's mouth. Twitter, in an effort to get more people using their service for business, have put together this simple slide show to help people do this better. You will doubtless get some ideas you may not have thought of before and an additional link will lead you to even Read More

Author and technologist Nicholas Carr says, “Twitter is the telegraph system of Web 2.0.” The New York Times has mentioned that Twitter is one of the fastest-growing phenomena on the Internet. Only a few brands skimmed off profits from Twitter and others just tweeted about some direct marketing stuff. However, there are numerous ways you can lever Read More

A wide range of tools from Facebook to Twitter are being used to deliver flu prevention tips and updates out to the public. “We need to come up with products and interesting information that people can get something everywhere, anytime.” said Jenny Backus, Health and Human Services Public Affairs. As said, social media is now their answer. Read More