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You’ve probably heard the phrase, “Customer service is everyone’s job.” It’s not an activity that’s the sole responsibility of one department. Every one of us should be taking the initiative to serve the customer in the best ways possible. Read More

There’s no good time for bad things to happen. But, the show must go on. I had a client to visit and there was no turning back. Read More

It’s said that one reason why some people procrastinate is because they have a tendency to want things to be perfect. As someone who is a High D on the DISC assessment, a Type One on the Enneagram, and a “Stickler” Saboteur in Positive Intelligence, I agree with that observation! Here’s my advice… Read More

How both community building and advertising on social media have influenced my purchasing decisions. Read More

“If you had started doing anything two weeks ago, by today you would have been two weeks better at it.” ~ John Mayer ~ While perfection is not always possible, becoming better through committing to excellence in all you do is achievable. Here’s how we commit to excellence. Read More

With our successful outcomes from our coaching program, I feel compelled to share more about it with business owners looking for ways to enhance individuals’ — and their company’s overall — performance. Read More

At our last group huddle, our team offered tips that covered a range of topics, including marketing, leadership, and health and wellness. I enjoyed the variety of ideas and would like to share a few of my favorites with you! Read More

John Powell said, “Communication works for those who work at it.” If you’re tired of excuses, missed deadlines, and shoddy work… read on! Read More

In the book “Same Side Selling,” the authors talk about a concept called “One Hundred Pennies of Trust.” The idea is that a prospect comes to you with 100 “pennies of trust” to allocate for your services. It’s a finite resource, so you must figure out where those pennies of trust should be spent. Read More

If I had a million dollars, I would invest in a new business opportunity. (Yes, the entrepreneurial bug has bitten me.) Read More